Inefficient deliveries at global scale due to non-existing vendor performance management system
Key Challenges addressed?
- Widely scattered vendor base across geography with non-standard deliverables & lack of a platform to rate vendor performance
- No mutually agreed Vendor Performance Measurement System between vendor and client”
- Improved vendor productivity by reducing inefficient deliveries
- Enhanced and stronger vendor and client partnership”
How we helped solve the problem?
- Streamlined the vendor management process for better alignment between client and vendor
- Created a quarterly Stakeholder Satisfaction Survey on Vendors for tracking vendor performance
- Designed and built Enterprise Vendor Performance Scorecard, Vendor Capability Matrix overlaid on Technology Architecture, Vendor Agnostic Transition Framework as key tools to track and improve vendor performance”
- CPG/FMCG (Unilever)
- Vendor Management